Use case · Online marketplaces
GPSR compliance for online marketplaces
Marketplaces that host third-party sellers carry their own GPSR duties: a single contact point, internal processes, and acting on Safety Gate notices without delay. SafeCart helps you screen listed products against EU recalls at scale and evidence your response.
Article 22 of the GPSR sets specific obligations for providers of online marketplaces. You must register on the Safety Gate portal, name a single point of contact, put internal processes in place for product safety, design your interface so sellers can supply the required product information, and act on Safety Gate notifications about dangerous products — removing or disabling access, typically within a short deadline. SafeCart gives you the recall-matching engine to spot dangerous listings across your marketplace and the audit trail to show you acted.
What the GPSR requires of online marketplaces
The obligations that come with your role under the EU General Product Safety Regulation.
Single contact point & registration
Register on the Safety Gate portal and provide a single point of contact for authorities, consumers and communications about product safety.
Internal safety processes
Establish internal processes to handle product-safety obligations and to enable sellers to provide the information listings must carry.
Act on Safety Gate notices
On receiving a notice or order about a dangerous product, remove or disable access to the listing without undue delay, within the applicable deadline.
Cooperate with authorities
Cooperate with market surveillance authorities and with economic operators on recalls, traceability and corrective actions.
How SafeCart helps
Turn the ongoing parts of compliance — traceability and recall monitoring — into something you manage from one dashboard.
Marketplace-scale recall matching
Screen large volumes of listed products against the official EU Safety Gate feed using validated GTIN matching to surface dangerous listings.
Near-real-time notifications
SafeCart ingests the Safety Gate (SGIG) API roughly every 15 minutes, so flagged products reach your team quickly enough to act within deadline.
Evidence you acted
An auditable record of each detection and the action taken helps you demonstrate to authorities that listings were addressed without undue delay.
API & MCP for integration
Wire recall detection into your own takedown and seller-notification systems through SafeCart's public REST API and MCP server.
Frequently asked questions
What obligations do online marketplaces have under the GPSR?
Article 22 of Regulation (EU) 2023/988 requires providers of online marketplaces to register on the Safety Gate portal, nominate a single point of contact, run internal product-safety processes, design their interface so sellers can display required product information, and act on Safety Gate notices about dangerous products by removing or disabling listings without undue delay.
How quickly must a marketplace act on a dangerous product notice?
The GPSR requires providers of online marketplaces to act on notifications and orders about dangerous products without undue delay, and in any event within the deadline set by the applicable rules. SafeCart's near-real-time Safety Gate ingestion is designed to give your team the lead time to meet that window.
Can SafeCart integrate with our existing seller tooling?
Yes. SafeCart exposes a public REST API (OpenAPI 3.1) and an MCP server, so you can feed recall detections into your own takedown, seller-notification and reporting systems rather than working only in the dashboard.
Does the marketplace or the seller carry the obligation?
Both carry obligations. Third-party sellers keep their own economic-operator duties for the products they list, while the marketplace provider has the separate Article 22 obligations for operating the platform. SafeCart supports both the seller and the platform view.
Explore other use cases
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View use caseMeet your GPSR obligations without the busywork
Bulk-assign Responsible Persons, monitor the EU Safety Gate 24/7, and run recalls from one place. Free plan, no credit card required.